Frequently Asked Questions
What areas do you serve?
Scarlett Luxe Events proudly serves Houston and surrounding areas. Delivery outside of our standard service area may be available for an additional travel fee. Please include your event location when submitting an inquiry so we can provide accurate pricing.
What is the minimum guest count for your collections?
Our signature collections begin at 8 guests and can accommodate events of up to 100 guests, depending on the collection and availability. Our Sweetheart Luxe Rose Collection is designed for more intimate celebrations and accommodates up to 16 guests.
Can I rent individual items without booking a full collection?
Yes. Select tabletop pieces, glassware, décor, candles, specialty rentals, tables, chairs, and other items are available as individual rentals, subject to availability.
Do you offer setup and styling?
Yes. Scarlett Luxe Events offers both rental-only options and event styling services. Styling services may include placement of table settings, linens, décor, candles, centerpieces, and other selected elements to create a cohesive finished look.
Do you offer delivery and pickup?
Yes. Delivery and pickup are available for an additional fee based on the event location, order size, access requirements, and overall logistics. Customer pickup may also be available for select rental orders.
What happens with dirty dishes and glassware after the event?
To help protect our rental items and keep cleanup organized, all used dinnerware, glassware, and flatware must be placed in the designated area after use.
For venues that do not have an appropriate space to hold or rinse used rental items, Scarlett Luxe Events can provide a dish collection cart for the event. The cart gives guests and event staff a designated place to safely place used dishes, glassware, and flatware until they are collected.
Please let us know in advance if your venue does not have a designated cleanup or dish-storage area so we can plan accordingly. Additional fees may apply when a dish collection cart is required.
How far in advance should I book?
We recommend reserving your rentals as soon as your event date and venue are confirmed. Popular dates, larger quantities, and specialty rental items may have limited availability, so early booking is encouraged.
How do I reserve my event date?
To begin, submit an inquiry with your event date, location, guest count, and the rentals or services you are interested in. Once availability is confirmed, you will receive a customized quote. Your reservation is secured once all required booking documents and payments have been completed.
Can I customize one of your collections?
Yes. Our collections are thoughtfully curated to create a cohesive look, but select elements may be customized, substituted, or added based on your event vision and available inventory. Additional charges may apply for upgrades or add-ons.
Are your candles real?
Our decorative candle options are flameless LED candles. They provide the warmth and ambiance of traditional candlelight without an open flame, making them a beautiful option for venues with flame restrictions.
Are your floral arrangements real?
Our decorative floral pieces are premium artificial florals designed to provide a full, polished appearance throughout your event. Floral colors and styles vary depending on the rental item or design selected.
Can the welcome mirror be customized?
Yes. The wording on our welcome mirror can be personalized for your celebration, including birthdays, baby showers, bridal showers, anniversaries, and other special occasions. Floral styling and customization options may vary based on your selected design and availability.
Do you offer marquee numbers for different ages?
Our 50 LED Greenery Marquee Number is currently available as a specialty rental. Additional numbers are not currently guaranteed, so please inquire about availability if you are looking for something different.
What happens if a rental item is damaged, broken, or missing?
Clients are responsible for rental items from the time they are received until they are returned or collected by Scarlett Luxe Events. Additional charges may apply for items that are lost, broken, damaged, excessively stained, or returned in a condition that prevents future use.
What is your cancellation or rescheduling policy?
Cancellation and rescheduling terms are outlined in your rental agreement. Any payments, credits, or fees associated with a cancellation or date change will be handled according to the terms of your signed agreement.
What if I do not see exactly what I am looking for?
We would still love to hear about your vision. Scarlett Luxe Events can help you explore available rental pieces, styling options, and combinations that complement your celebration. Submit an inquiry and tell us what you have in mind.
Still Have a Question?
We’re happy to help. Tell us a little about your celebration, and we’ll help you find the rentals and styling options that best fit your event.